Privacy Policy

Thank you for visiting our website, operated by wircare.com (the "Company"). We are committed to providing an exciting and secure online shopping experience along with the high level of personal service synonymous with the Company. This commitment includes respecting and protecting the privacy of your personal information.

 

This Privacy Policy describes the types of information we collect from and about you when you visit our website (each a "Site"). The Sites and all functionality and features thereof are collectively referred to as the "Services." This Privacy Policy also explains how the Company may use and share your personal information, as well as your options to control certain uses of this data.

 

By using the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer and storage of your personal info in the United States, Canada, and Hong Kong, and you agree to our Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.

 

Q: What information does the Company collect?

A: The Company may collect information from or about you in the following ways:

 

  • From the Company’s interactions with you: We collect information from and about you, your transactions, and other interactions with us. This may include when you use the Services, make a purchase, sign up for our catalog, newsletter, or email lists, participate in sweepstakes, contests, or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to someone, or otherwise contact us.

     

  • Billing Information: When you make a purchase with us, we may also collect your billing address.

  • Information you provide about a third party: If you send a communication to another person through the Services, we may collect information such as that person's name, phone number, email address, and/or shipping address.

  • Automatically on the Site: We or our service providers may use cookies, web beacons/pixel tags, log files, JavaScript, and other technologies to collect certain non-personal data about visitors to our website, users of our online services, and interactions with our emails and online advertisements. This allows the Company to track analytics and compile certain statistical information.

    For example, we may collect information such as your browser type, operating system type, mobile device model, viewed webpages, clicked links, IP address, mobile device ID or other unique identifiers, websites visited before coming to our website, the amount of time spent viewing or using the website, the frequency of your visits, or other clickstream and website usage data. We may also track if you open, forward, or click through emails we send.

    Collecting this information and linking it to your personal data helps us customize our website and improve your online shopping experience by saving your preferences during your visit. It also helps us identify website features, promotions, advertisements, and offers that may be of particular interest to you, allowing us to deliver targeted online and mobile advertising across the computers or devices you use.

  • From third-party sources: We may obtain information from other sources to update or supplement the information you provide or that is collected automatically (e.g., information to validate or update your address or other demographic information), or when you connect with the Company via a third party (including via social networks), based on your registration and privacy settings on those third-party websites.

     

  • Combination of Information: We may combine the information we receive from or about you—including information you provide, information we automatically collect through the Site, and data from other computers or devices you use—with information we collect or receive about you from other online and offline sources, or from other third-party sources.

     

  • Third-Party Analytics and Advertising: We may also use third-party advertising, analytics, and tracking tools to better understand who is using the Site, how people use the Site, how to improve the effectiveness of the Services and related content, and to help us or those third parties serve more targeted advertising to you across the Internet. These third parties may use technologies such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store non-personal data. They may also combine information they collect from your interaction with the Site with information they collect from other sources. We do not have access to, nor control over, these third parties' use of cookies or other tracking technologies.

     

Q: What tracking options do I have?

A: Certain parts of the Site require cookies. By registering for and using the Services, you consent to the use of cookies. If you do not agree to the use of cookies, you cannot use the Services. Below is a description of the four categories of cookies and examples of how we use them to provide the Services to you:

  • Strictly Necessary Cookies – These cookies are essential to enable you to browse and use the features of a website. Without them, the Services cannot be provided. We use these cookies, among other things, to recognize and maintain your logged-in status during your visit and to manage your shopping cart.

  • Performance Cookies – These cookies collect information about how visitors use the Services, such as which pages they visit and if they receive error messages. This information does not identify you individually and is used in the aggregate to improve our Services.

     

  • Functionality Cookies – These cookies allow us to remember certain choices you make regarding how you want to use the Services and to provide you with a more personalized experience, such as your shipping country and currency preferences.

     

  • Targeting Cookies – These cookies are used to deliver online advertisements relevant to you and your interests, and to measure the effectiveness of advertising campaigns. They may be placed on the Services by us or our advertising partners with our permission. For more information about targeting cookies and your ability to control their use, please see the "Interest-Based Advertising" section below.

     

Our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices you may use.

To understand your choices for receiving more relevant advertising or managing your settings, please review the following information:

We or our service providers may also use Flash cookies (also known as Local Shared Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into, downloaded, or installed on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. For example, Flash cookies can help our website visitors set volume preferences associated with a video experience, play games, and complete surveys. They help us improve our websites by measuring which areas are of most interest to customers. They may be recognized by other websites or by our marketing or business partners. Flash cookies are different from browser cookies, and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. Please note that if you disable Flash cookies or other similar technologies, you may not have access to certain features and services that make your online experience more efficient and enjoyable.

 

Q: How does the Company use the collected information?

A: The Company may use the information we collect from and about you for any of the following purposes:

 

  • To validate, confirm, verify, deliver, install, and track your order (including processing payment card transactions, arranging shipping, handling returns and refunds, keeping records of purchases you make, and contacting you regarding your orders, including by phone or mail) or to service products you have purchased from us.

     

  • To enhance your online shopping experience, including recognizing you and welcoming you to the Site.

  • To send you catalogs, information, newsletters, promotional materials, and other offers from the Company or on behalf of our partners and affiliates.

  • To provide you with customized Site content, targeted offers, promotions, and advertising on the Site, across other third-party websites or apps, or via email or text messages offered by the Company or other marketing partners that might be of interest to you.

  • To improve our websites, products/services, customer service, and overall customer shopping experience.

  • To use your data in an aggregated, non-specific format for analytical and demographic purposes.

  • To protect the security or integrity of the Site and our business, such as protecting against and preventing fraud, unauthorized transactions, claims, and other liabilities, and managing risk exposure, including identifying potential hackers and other unauthorized users.

  • To contact you as necessary or requested, including responding to your questions and comments and providing customer support.

     

  • As otherwise described to you at the time of data collection.

     

Q: What information does the Company share with others?

A: The Company may share personal info we collect from and about you in the following ways:

 

  • Company Affiliates: We may share the collected information within the Company's corporate affiliates and any future additions to the Company's family of affiliates.

  • Co-Marketing Partners: Certain areas of the Services may be provided to you in cooperation with third parties, such as companies that offer products and services, provide rewards programs, conduct joint sales programs, sweepstakes, promotional campaigns, and other co-sponsored events. Such services will identify the third party. If you choose to register for products and/or services provided through these joint Services, you will either be providing your information to both the Company and that third party, or the Company may share your information directly with that third party so they can deliver their products and services to you.

  • Other Third Parties: The Company may share your information with selected partners, affiliates, and other third parties who we believe have offers or products that may be of interest to you.

  • Legal Disclosures; Safety: The Company may transfer and/or disclose the information we receive from and about you to comply with a legal obligation; to provide information to government authorities in accordance with applicable law, and when we believe in good faith that the law requires it. We also reserve the right to share information with legal authorities and other companies for fraud protection and credit risk reduction, to detect technical or security vulnerabilities, to enforce our Terms of Use or other applicable policies, or to protect the rights, property, or safety of third parties, users of the Services, the Company, or the public.

     

  • Business Transfers: As we continue to develop our business, we might sell or buy assets. If another entity acquires the Company or all or substantially all of our assets, or assets related to the Company’s affiliates, the information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against the Company or its affiliates, such information may be considered an asset of the Company and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to require that the transferee use the personal data provided through this website in a manner consistent with this Privacy Policy.

  • Service Providers: We engage third-party service providers to perform functions on our behalf when the information is necessary for them to perform their duties.

  • Aggregated or Anonymous Non-Personal Data: We may also share or sell non-identifiable aggregated or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytical purposes, or for any other lawful purpose. This type of non-identifiable and aggregate information cannot be used to identify you personally.

  • Text Marketing and Notifications (if applicable): By entering your phone number at checkout and initializing a purchase, or signing up via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X per month. You can opt out of further text messages by clicking the unsubscribe link.

    If you wish to send text messages or use automations, you must enter phone numbers or recipient names into our importer. We store and use this data to show you campaign analytics and results, including message delivery status, sending status, and, in some cases, whether the purchase resulted in a sale. If you choose to use our link shortener in text messages, we collect information on whether the link was clicked and use it to display results in your analytics.

    For all other third-party services you choose to use outside the scope of sugoper.com (third-party link shorteners, GA tracking, etc.), you will be referred to their specific third-party policies, which you must agree to. When sending SMS, we pass the data to our SMS gateway operator to ensure delivery. Information is only passed to our operator upon initiating a marketing campaign. If your recipients no longer wish to receive messages, they must reply with STOP to the message or contact us at the email address provided below so we can successfully unsubscribe them.

Q: How can I view, update, or remove my information?

A: If you have made a purchase, you can contact our customer service department at the email address listed in the "Contact Us" section below to access or update this information.

Subject to applicable law, you may also exercise your right to request that we delete or restrict access to your personal data. We may need to retain certain data for legally permitted purposes, which we will explain to you if applicable.

Q: What are my choices for receiving communications from the Company?

A: When you make a purchase, you will automatically receive promotional emails and direct mail from the Company. We offer our customers the opportunity to opt out of having their information used for purposes not directly related to placing, processing, fulfilling, or delivering a product order. We provide the following options if you prefer to opt out of receiving information or materials that we think may be of interest to you:

 

  • Electronic Promotional Offers: You have the choice to opt out of receiving promotional emails from the sender at any time by clicking the "Unsubscribe" link in any of the promotional emails you receive. Additionally, if you have an online account, you can change your email preferences by logging into the "Your Account" section of the Site.

  • Direct Mail Promotional Offers: If you wish to be removed from our corporate catalog mailing list, please contact a customer service representative via email to stop receiving paper catalogs.

  • Other Contact: In all cases, you can send us an email at the address listed in the "Contact Us" section below.

Q: What are California Privacy Rights?

A: If you are a California resident, you may request information regarding how we share personal data with third parties or affiliates for their direct marketing purposes. To make such a request, please send a written request to the following email address, specifying that you would like a copy of the Company's "California Privacy Rights" notice: service@wircare.com. Please include "Attn: California Privacy" in the subject line. We are not responsible for notices that are not properly labeled, sent incorrectly, or do not contain complete information. Please allow up to 30 days for us to process your request. You may make such a request once per year.

Unaffiliated third parties are independent of the Company, and if you wish to receive information about your disclosure choices or stop communications from such third parties, you must contact those unaffiliated third parties directly.

Q: What about children's privacy?

A: Protecting children's privacy is important to us, and the Site is not intended for children under thirteen. We do not direct the Site to, nor do we knowingly collect any personal data from, children under thirteen. If you are not 18 years of age or older, you are not authorized to use the Services. If the Company learns that a child under thirteen has provided personal data to the Site, it will use reasonable efforts to remove such information from its files. Parents should be aware that parental control tools are available online to prevent children from submitting information online without parental permission or accessing material harmful to minors.

Q: What about security?

A: We have implemented certain physical, administrative, and technical measures to safeguard the information we collect from and about our customers and website visitors. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card info) into our forms, we encrypt the transmission of that information using Secure Socket Layer (SSL) technology.

 

Q: What about other websites?

A: Our website may contain links to third-party websites that are not affiliated with the Company. These websites may send their own cookies to visitors, collect data, or solicit your information. The privacy policies of these other websites may differ significantly from ours. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal data you provide to or that is collected by such third-party sites.

 

Q: Where and how long is my data stored?

A: Your personal information may be stored and processed on servers located in the United States, Canada, or Hong Kong and is subject to the laws of those jurisdictions. The servers and databases where information is stored may be located outside the country from which you accessed this website, in a jurisdiction where privacy and other laws may differ from those in your country of residence. Your personal data may be disclosed in response to inquiries or requests from government authorities or as part of legal proceedings in the countries where we operate. You consent to such cross-border transfer of your personal data.

Personal data we collect, access, or process will be retained only as long as necessary to fulfill the purposes for which it was collected, as needed for our legitimate business purposes, or as required or permitted by law. Personal data that is no longer required for the specified purposes will be destroyed, erased, or anonymized.

Q: What if I live internationally?

A: Our digital operations are conducted, in whole or in part, in the United States, Canada, and Hong Kong. Regardless of where you live, you consent to the transfer, processing, and storage of your personal data in the US, Canada, and Hong Kong, and authorize the Company to collect and use your personal information in accordance with this Privacy Policy.

Q: How does the Company communicate changes to this policy?

A: Any changes to our Privacy Policy will be posted here so that you will always know what information we collect, how we use that information, and whether we may disclose it to third parties. Your continued use of the Site following the posting of changes to these terms indicates your acceptance of those changes.

Q: Whom can I contact if I have further questions or concerns about this policy? How do I file a complaint?

A: We welcome you to contact us if you have any questions or concerns regarding our privacy practices. Please contact customer service via email at service@wircare.com. For all opt-out/unsubscribe requests, contact service@wircare.com. For privacy-related inquiries, please contact service@wircare.com.

We are committed to transparency regarding how we collect and use personal data and welcome your questions and concerns. If you have concerns or complaints about how we handle your personal data, please contact us at service@wircare.com. To the extent you feel we have not addressed your concerns or if you choose otherwise, you have the right to file a complaint with a supervisory authority in your country of residence and/or in the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please visit https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.